1. Introduction
Concept Forum Pty Ltd (Concept Forum, we, us, our) is committed to protecting your privacy and handling personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or use our website located at www.conceptforum.com.au (Site).
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including but not limited to:
• name
• email address
• phone number
• business name
• billing or payment details
• IP address and browser information
• any information you submit via contact forms, enquiries, registrations or purchases
We may also collect non-identifiable information relating to website usage, such as pages viewed, time spent on the Site, and referring URLs.
3. How We Collect Personal Information
We collect personal information in a number of ways, including when you:
• visit or browse the Site
• contact us via email or online forms
• subscribe to newsletters or updates
• purchase products or services
• interact with us on social media
• provide information voluntarily
We may also collect information automatically through cookies and similar tracking technologies.
4. Use of Personal Information
We use personal information for purposes including:
• providing and improving our products and services
• responding to enquiries and communications
• processing transactions and payments
• managing customer relationships
• sending administrative or promotional communications (where permitted by law)
• maintaining website security and performance
• complying with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose personal information to:
• service providers and contractors who assist us in operating our business (e.g. hosting, payment processing, IT support)
• professional advisers such as accountants, lawyers or consultants
• regulatory authorities where required by law
• third parties with your consent
We take reasonable steps to ensure third parties handle personal information securely and in accordance with applicable privacy laws.
6. Overseas Disclosure
Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy obligations comparable to Australian standards.
7. Cookies and Analytics
The Site may use cookies and similar technologies to enhance user experience and analyse website traffic. Cookies do not identify you personally, but they may collect information about your browsing behaviour.
You can control or disable cookies through your browser settings, noting that some features of the Site may not function correctly.
8. Direct Marketing
We may send you marketing communications where permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us directly.
9. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out of date or incomplete.
Requests should be made in writing using the contact details below. We may require verification of identity before responding.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate complaints and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on the Site and will take effect immediately upon posting.
13. Contact Us
If you have any questions, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Concept Forum Pty Ltd
Email: david@conceptforum.com.au
Address: Factory 4, 13-19 Coora Road, Oakleigh South, Victoria, Australia, 3167.